Privacy Policy

1. Overview

Salex Hub Commercial Brokers L.L.C ("SalexHub", "we", "our", "us"), registered in Dubai, UAE, operates the platform at salexhub.ai. This Privacy Policy explains how we handle personal data when you use our services.

2. Data We Collect

• Account data. Name, email address, company name, and billing details provided at registration.
• Usage data. Pages visited, features used, and session metadata collected for platform improvement.
• CRM data. Contacts, deals, and communications you import or create inside the platform. This data belongs to you.
• Technical data. IP address, browser type, and device information for security and diagnostics.

3. How We Use Your Data

• To provide, maintain, and improve the SalexHub platform.
• To authenticate your identity and secure your account.
• To process payments and send billing communications.
• To respond to support requests.
• To send product updates and announcements (you may opt out at any time).

4. Data Sharing

We do not sell your data. We share data only with trusted service providers (e.g., payment processors, cloud infrastructure) required to operate the platform, under strict confidentiality agreements.

5. AI Processing

AI features (the built-in agent, drafting, and search over your workspace) send relevant workspace content to large-language-model providers acting as our subprocessors (for example, Anthropic; other providers where a customer configures their own API key). Content is sent only as needed to produce the result you asked for. We select providers whose terms with us prohibit training their models on customer data.

6. Cookies

This website sets no analytics or advertising cookies. The application at app.salexhub.ai uses essential cookies for authentication and session management. We do not use third-party tracking cookies.

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your data is removed within 30 days, except where retention is required by law.

8. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at [email protected].

9. Security

We apply industry-standard security measures including encryption in transit (TLS) and at rest. Access to production systems is strictly controlled.

10. Contact

Salex Hub Commercial Brokers L.L.C
Dubai, United Arab Emirates
[email protected]