Account Manager

About the role

Every business that starts on SalexHub arrives with its own way of working: its customers and price lists, its habits, its team. In the first weeks that way of working has to move into the platform, and that is where an account is won or lost. You own those weeks, and the months after them.

You are the person a customer knows by name. You set each new organization up with its owner, find the work SalexHub can take off the team first, and stay close enough to notice when something has stopped working for them.

You work next to the Sales Manager, who hands you every new customer with what was learned in the sale, and with the people who build the product, who hear from you what customers ask for in their own words.

What you will do

• Take each new customer from a signed plan to a working organization: their data brought in, their team invited with the right roles, the first quote sent and the first invoice issued.
• Learn how each customer sells, buys and gets paid, and set SalexHub up around that with what it already has, before asking for anything new.
• Agree with each owner what the Agent does on its own and what it brings to a person first, and come back to it as their trust grows.
• Keep a regular rhythm with your accounts: see what is used and what is not, answer questions, and fix or pass on what is in the way.
• Handle renewals and changes of plan or seats, say plainly what each plan includes, and pass a new purchase to the Sales Manager.
• Write up what customers ask for, in their own words and with how many asked, and bring it to the product team every week.
• Write the playbooks the next Account Manager will work by: the setup checklist, the answers to the questions that repeat, the setups that worked.

What you need

• 3 or more years looking after business customers of a software product: onboarding, account management or customer success.
• You have taken customers through a setup that involved their data and their processes, and not only a login.
• You learn a product well enough to teach it: you read the docs, try the thing and find what is missing.
• Clear, friendly English, written and spoken, with owners and with their staff.
• You keep every account, promise and follow-up written down where the team can find it.
• You say plainly what the product does today and what it does not.
• You live in Dubai or are ready to move here.

Nice to have

• Arabic, or another language your customers speak.
• Experience with business software for sales, invoicing, stock or HR, from the customer's side or the maker's.
• You have worked where the playbook did not exist yet, and wrote it.
• You are at ease with spreadsheets and data imports.

Where you will work

Dubai

The role is based in Dubai. We arrange your UAE residence visa and your Emirates ID. Health insurance, annual leave and end-of-service pay are as the law of the UAE sets them.

Wherever you are

The equipment and the software the job needs, chosen with you. And your pay, your terms and your start date in writing, before you decide.

About SalexHub

SalexHub is one place to run a business: customers and deals, quotes and invoices, purchasing and stock, bookings, projects and a team. The Agent does much of the routine work in it, on the AI the business chooses, and people keep the decisions. We started SalexHub in 2025.